This project implements an automated ticketing routing workflow. The pipeline processes incoming messages, using the Groq API to categorize tickets by language, technical topic, and urgency. The workflow routes categorized tickets to designated Slack channels and generates a draft response based on a knowledge base, helping support agents respond faster.
Personal ProjectCustomer Triage AI
Customer Triage AISupport Ticket Triage System
AI-driven ticket routing, sentiment classification, and automated reply drafting.
Technologies:Groq APINode.jsn8nSlack API
Visual Demonstration
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Incoming ticket processing pipeline overview
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Groq API sentiment analysis and classification logic
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Automated response draft generated based on knowledge base
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